Last updated 12 November 2026

Terms.

The short version: making a film is free. You pay once to download it, made out to one name, in every size, as often as you like.

Who we are

Relief is made by Studio Nine (studionine.agency). Questions, problems or refunds: simon@studionine.agency.

What you buy

A Relief film is a short video of one race course, built from map data and made out to one name. When you buy one you can download it in every size we offer, as many times as you like, on any device, using the link we give you. You can keep changing the colours, camera, date, times and your own line. The price is shown before you pay, and it is a single payment: there is no subscription and no account.

A different name is a different film, and needs its own purchase. Print files for the tile are included with the film.

Making and previewing a film is free. Free previews carry a watermark.

Paying

Payments are handled by Stripe. We never see your card details. Stripe sends your receipt to the email you give at checkout.

Your right to cancel

Because a film is digital content, you ask for it straight away when you pay, and you agree that once it unlocks you lose your 14 day right to cancel. That is what the tick box before payment says. Your other rights are not affected: see below and the refunds page.

If something is wrong

Your film should work and match what you saw in the preview. If it does not, tell us and we will put it right. If we cannot, we will refund you. This does not affect your legal rights under the Consumer Rights Act 2015.

Spotted a typo in the name after paying? Email us and we will send you a code to make the film again for free.

Courses and race names

Courses are drawn from public route data and may differ from the exact line on the day. Relief is not connected with, or endorsed by, any race or its organisers. Race names belong to their owners.

Using your film

Your film is for you: share it, post it and keep it. Please do not sell it or offer it as a service to others.

Your details

To sell you a film we keep the race, the name on the film and the time you agreed to these terms, with the email and payment details you give Stripe. What you have bought is also remembered in your browser so it stays unlocked. We use these details only to provide your film and to help if something goes wrong.

Changes

We may update these terms. The version you agreed to when you paid applies to that purchase. These terms are governed by the law of England and Wales.