Last updated 12 November 2026

Refunds.

Try everything free first. You only pay when you download, so you know exactly what you are getting.

Charged, but no film?

If you paid and your film did not unlock, email us. We will unlock it, or refund you in full.

Something wrong with your film

If your film will not download or play, or is not what the preview showed, tell us. We will fix it, and if we cannot, we will refund you in full.

A typo in the name

Email us and we will send you a code to make the film again for free.

Changed your mind

When you pay, you ask for your film straight away and agree that you lose the 14 day right to cancel once it unlocks. So we cannot refund a film that has unlocked just because you changed your mind.

How to ask

Email simon@studionine.agency with the email you used at checkout and the race. Refunds go back to the card you paid with; your bank may take 5 to 10 working days to show it.